Services

OUR DOORS NEVER CLOSE

OUR SERVICES

Today’s consumer is more demanding than ever, and in the global marketplace, service is often expected 24 hours a day / 7 days a week / 365 days a year. We thus provide around-the-clock OMNI Channel services including voice, email, chat and back office services, allowing your doors to stay open day and night, where we’re there to greet your customers when you’re not.

Our call center and BPO Outsourcing Services leverage the power of the worldwide web with leading-edge technology to provide unique and transparent communication solutions.

24/7/365

OMNI CHANNEL

Mindbridge has the ability to respond to any type of contact that a customer may choose to come through at any time they would like to. We manage voice, chat, email, in-app support, and all social media platforms.

110,000

VOICE CALLS A DAY

Our Voice Platform boasts 99.99 percent up time with the highest voice quality available in the industry.

60,000

EMAILS A DAY

Email is increasingly becoming the most popular form of communication.

25,000

CHATS A DAY

Live online chat can be one of the most compelling tools you can use in building customer relationships.

5,000

PRODUCTS SOLD MONTHLY

Our sales team is unmatched and has experience in outbound and inbound sales for the health, retail, finance, ecommerce, travel, auto, and telecom industries.

20,000

NPS & MARKET SURVEYS

Market Surveys are essential tools that give you the advantage to stay ahead of the curve. Use the power of information to expand your business.

KYC

We are experts at processing ( KYC ) Know Your Customer

SCREENING

Screening is the process of determining whether any of the client’s existing or potential customers are part of any blacklists or regulatory lists.

FINANCIAL FRAUD

INVESTIGATION

FINANCIAL FRAUD INVESTIGATION

We have a dedicated team working 24/7 to handle Financial Crime Related customer interactions for the financial institutions from across the world.

500 VIDEOS PER MONTH

ANIMATION & GRAPHICS

500 VIDEOS PER MONTH

We set up a comprehensive design studio in-house, subdivided into design and technology divisions.

B2B SALES

Mindbridge has the capability of offering a high powered, high impact, sales team for many of our clients who are looking to achieve rapid growth.

HYBRID LANGUAGES SUPPORT

Hybrid language support refers to the combination of human intelligence and AI to support multiple languages through English based resources.